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Policies

Department of Cosmetic Services 

NOTIFICATION OF CANCELLATION AND NO-SHOW POLICY


COSMETIC APPOINTMENTS

All cosmetic appointments are held by credit card taken at the time of appointment booking to store in our secure eWallet system. Payment in full will be due at the time of your appointment and can be made with credit 
card, cash, or check.
 
LATE ARRIVALS
 
Late arrivals could force the provider to either reschedule your appointment or see you for a shorter period of time. If the provider is unable to see you at your arrived time, then you will be billed based on the type of appointment you were scheduled for, as listed below. If the provider determines s/he can see you at your reduced time slot, then you will forfeit the additional time you would have had if you arrived on schedule and no money will be refunded
 
EARLY DEPARTURES AND NON COMPLIANCE
 
If you decide to leave your appointment time early, for whatever reason, then no part of the appointment charge will be refunded to you. If it is determined that you are non-compliant and are unable to be treated, then you will be billed based on the type of appointment you were scheduled for. No part of the appointment charge will be refunded to you.
 
FEES CHARGED
 
We require a minimum of two full 8 hour business days’ notice to either cancel or reschedule your appointment. Late arrivals, early departures, or failure to comply with pre appointment requirements, including but not limited to, appropriate skin condition or medication instructions that prevent the provider from safely completing the procedure would be considered a cancellation or missed appointment and will result in a $300 (or $500) fee. 
 
Appointments cancelled via voicemail, online request, or through a Kaiser Permanente call center are subject to the same cancellation and rescheduling policies. Voicemails must include your full name, medical record number, and appointment details to ensure timely processing
 
 
Appointment Type Cancellation Fee

Consultation: 

 Consultation Fee 

For procedures with less than 1 hour of provider time:

 $300

For procedures with 1 hour or more of provider time:

 $500

For procedures with a set cost of $1000 or more:

 50% deposit required

 Thank You - Kaiser Permanente Cosmetic Dermatology Department