We Ship Only Within California. Free Standard Shipping on orders of $75+

FAQ

Registration

  • Do I need to register before placing an order?
    • No registration required before placing an order. Please call to place a telephone order at (925) 556-4297.
  • How do I reach someone if I have any questions regarding my order?
    • You can fill out a form on contact us page or call (925) 556-4297.

Ordering

  • Can I modify or cancel my orders?
    • We know how important your order is and want to ensure you receive your order quickly and you are happy with your order. We are unable to cancel or modify your order after you have placed it with us.

Return & Exchanges What is your return policy? 

  • Most unopen items sold by Kaiser Permanente Online Store in new condition and returned within 30 days will receive a refund or exchange. Some items sold by Kaiser Permanente Online Store have a modified return policy if the product is opened or is a personal item. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. Please note that returns/refunds must be made by calling (925) 556-4297. 
  • How soon will I receive a refund for my return?
    • Please allow 14 business days for your account to be credited.

Shipping

  • What kind of shipping options do you offer?
    • Kaiser Permanente Online Store offers standard Fedex delivery, 3-5 business days. We are shipping within California only.
  • How much is the shipping? 
    • Standard ground shipping is $8.00 

Payment

  • What kind of payments do you accept
    • Visa, Mastercard, HSA/FSA