FAQ

Registration

Do I need to register before placing an order?
- No registration required before placing an order. Please call to place a telephone order at (925) 556-4297.

How do I reach someone if I have any questions regarding my order?
- You can fill out a form on contact us page or call (925) 556-4297.

Ordering

Can I modify or cancel my orders?
- We know how important your order is and want to ensure you receive your order quickly and you are happy with your order. We are unable to cancel or modify your order after you have placed it with us.

Return & Exchanges What is your return policy?

All Sales Are Final Policy

For the health and safety of our customers, all sales are final. Items cannot be returned, refunded or exchanged once purchased. This policy ensures that all products remain safe, hygienic, and of the highest quality.

We encourage you to carefully review your selections before completing a purchase. If you have any questions about a product, our staff will be happy to assist you prior to purchase.

If you receive a defective item, please contact us within 7 days of delivery at 925-556-4297 for assistance.

By completing your purchase, you acknowledge and agree to this All Sales Are Final Policy.

This policy does not apply to Cosmetic products. All cosmetic products are final sale and non-refundable.

Returns/refunds must be made by calling (925) 556-4297.

How soon will I receive a refund for my return?
- Please allow 14 business days for your account to be credited.

Shipping

What kind of shipping options do you offer?
- Kaiser Permanente Online Store offers standard Fedex delivery, 3-5 business days. We are shipping within California only.
How much is the shipping?

Standard ground shipping is $8.00

Payment

What kind of payments do you accept
- Visa, Mastercard, HSA/FSA